Contact us
Mysteria Apartments
U obecniho dvora 6
110 00 Praha 1
for any enquiry, please call
00420 608 978 903
or e-mail us
admin@apartment-mysteria.cz
Helena
on www.prag-lodge.com
We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. Please find below the details
of our cancellation policy. Please note that the fees we charge are maximum penalties. If possible we prefer to ask for milder
compensation. The only time when we are really strict is no-show case. The cancellation fee will be debited automatically
through your credit card.
Please also note that the cancellation must be announced before 4 p.m. otherwise the reservation will be handled as
cancelled the following day.
We reserve the right to change the apartment for an equivalent or better unit.
Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge
Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
No show or cancellation on the day of arrival: charge 50 % of your whole stay (minimum is 3 nights)
Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge
Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge
Cancellation 14 to 5 days before arrival: 7 nights charge
No show or cancellation 5 - 0 days before arrival: 14 nights charge
Please note that during our top season (Christmas, New Year's Eve and Easter) we have a special cancellation policy in place.
If you cancel your reservation more than 14 days in advance, there is no cancellation fee. If you cancel your
reservation less than 14 days in advance, the cancellation fee is 100 % of the total cost of your stay.

