Terms, conditions and cancellation

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Mysteria Apartments

Helena

We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. Please find below the details of our cancellation policy. Please note that the fees we charge are maximum penalties. If possible we prefer to ask for milder compensation. The only time when we are really strict is no-show case. The cancellation fee will be debited automatically through your credit card.
Please also note that the cancellation must be announced before 4 p.m. otherwise the reservation will be handled as cancelled the following day.

We reserve the right to change the apartment for an equivalent or better unit.

Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge

Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
No show or cancellation on the day of arrival: charge 50 % of your whole stay (minimum is 3 nights)

Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge

Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge
Cancellation 14 to 5 days before arrival: 7 nights charge
No show or cancellation 5 - 0 days before arrival: 14 nights charge

Please note that during our top season (Christmas, New Year's Eve and Easter) we have a special cancellation policy in place.
If you cancel your reservation more than 14 days in advance, there is no cancellation fee. If you cancel your reservation less than 14 days in advance, the cancellation fee is 100 % of the total cost of your stay.